Reviews for Brown Automotive
1116 Mass Ave, Arlington, MA 02476

Average Customer Ratings (total 6 reviews)
Rate your overall experience 4.8/5.0
Was the service performed to your satisfaction? 4.8/5.0
Was the service completed when promised? 5.0/5.0
Was the service estimate adhered to? 5.0/5.0
Did the shop explain the service needed in a courteous manner? 5.0/5.0
Would you recommend this shop to a friend? 6 out of 6 (100%) have said YES


Individual Reviews

           

Submitted: May 2009
Gender: Female
Age: Between 50-70
Has visited shop: More than 5 times
How found shop: Referred by friend or family

           
Review by NancyM          
Rate your overall experience     5/5
Was the service performed to your satisfaction?     5/5
Was the service completed when promised?     5/5
Was the service estimate adhered to?     5/5
Did the shop explain the service needed in a courteous manner?     5/5
Would you recommend this shop to a friend?   YES

"Great shop; courteous service; very honest mechanics"
I love this garage; they always go that extra mile to help me; I'm a senior citizen; they will even pick me up after repairs completed if the weather is bad. I cannot say enough good things about their service; their entire team is always helpful and no questions are ever left unanswered. They are extremely fair in their pricing and I am always very satisfied. I have never had to return to the shop because something wasn't fixed properly the first time. I also keep cars a long time so they have kept all my cars in top shape regardless of its age.

 
           

Submitted: Mar 2009
Gender: Male
Age: Between 50-70
Has visited shop: Between 2-5 times
How found shop: Yellow Pages-Super Pages- print or web

           
Review by jk          
Rate your overall experience     5/5
Was the service performed to your satisfaction?     5/5
Was the service completed when promised?     5/5
Was the service estimate adhered to?     5/5
Did the shop explain the service needed in a courteous manner?     5/5
Would you recommend this shop to a friend?   YES

"all of the above"

           

Submitted: Feb 2009
Gender: Female
Age: Between 50-70
Has visited shop: More than 5 times
How found shop: Referred by friend or family

           
Review by Dee          
Rate your overall experience     5/5
Was the service performed to your satisfaction?     5/5
Was the service completed when promised?     5/5
Was the service estimate adhered to?     5/5
Did the shop explain the service needed in a courteous manner?     5/5
Would you recommend this shop to a friend?   YES

"Honest, competent, reliable owners/mechanics."
I depend on these guys like my own brothers. Whenever my car needs work, they take care of it immediately, and always explain upfront what the work entails and its costs. Couldn't be more appreciative and grateful.

 
           

Submitted: Feb 2009
Gender: Female
Age: Between 50-70
Has visited shop: More than 5 times
How found shop: Referred by friend or family

           
Review by Dee          
Rate your overall experience     5/5
Was the service performed to your satisfaction?     5/5
Was the service completed when promised?     5/5
Was the service estimate adhered to?     5/5
Did the shop explain the service needed in a courteous manner?     5/5
Would you recommend this shop to a friend?   YES

"Honest, competent, reliable owners/mechanics."
I depend on these guys like my own brothers. Whenever my car needs work, they take care of it immediately, and always explain upfront what the work entails and its costs. Couldn't be more appreciative and grateful.

 
           

Submitted: Sep 2008
Gender: Male
Age: Between 30-50
Has visited shop: More than 5 times
How found shop: Referred by friend or family

           
Review by Anonymous          
Rate your overall experience     4/5
Was the service performed to your satisfaction?     4/5
Was the service completed when promised?     5/5
Was the service estimate adhered to?     5/5
Did the shop explain the service needed in a courteous manner?     5/5
Would you recommend this shop to a friend?   YES

"They know what they're doing"
Always get a solid explanation of what needs to be done, and the end price is always what they quote.

 
           

Submitted: Jul 2008
Gender: Female
Age: Between 30-50
Has visited shop: More than 5 times
How found shop: Near home or work

           
Review by Anonymous          
Rate your overall experience     5/5
Was the service performed to your satisfaction?     5/5
Was the service completed when promised?     5/5
Was the service estimate adhered to?     5/5
Did the shop explain the service needed in a courteous manner?     5/5
Would you recommend this shop to a friend?   YES

The gentlemen at Brown Automotive are very dependable and provide outstanding service.